Customer Support 🤝
Our staff team is here for you to assist you with order-related and technical issues from Monday-Saturday (8am – 6pm / German time). We usually reply within a few minutes or business hours. Depending on the subject or your issue, these frequently asked questions below may give you the answers to your questions.
We want to give you a great experience when shopping with us and using our website and we are trying to make things as simple and easy as possible for you. If you feel we’re missing some features, you have suggestions or any questions related to your account or buying a license, please don’t hesitate to contact us here and send us an e-mail! our customer service will reply soon and be happy to help you out 🙌🏼
🤔 What exactly is Instrumentalz.com?
Instrumentalz.com is a professional beat licensing website, offering artists, companies and creatives to license budget-friendly royalty free instrumental music online for commercial and profitable use.
Our goal is to offer our customers an unmatched service, top notch quality and the best prices on the market. Our licenses allow all types of use and new music is being added daily by our music producers so there is always something new.
📄 Which license should I buy?
For Beginners and starting artists, the "STARTER" license for $9.90 USD is fully sufficient as it allows you to distribute your song on all platforms with up to 50000 profitable streams, have unpaid live-shows and also 50000 monetized video streams. On top of that it allows you to manufacture and sell up to 5000 physical copies of your song (CDs, LPs, etc.). You will receive a high-quality MP3 file (320kbps), untagged (without waternark-audio).
However, if you are a Professional, an established artist or company, looking for unlimited use of the instrumental(s) without any limitation in allowed audio- or video streams, sync placements on TV, Video, Games, Ads, etc., you would automatically route for our "Pro Unlimited" license for only $49.90 USD. This license also allows radio airplay, unlimited profitable live-shows and comes with a high quality industry standard WAV file (44,1kHz/24bit), high-quality MP3 file (320kbps), untagged (without waternark-audio) and includes the individual tracklines to a beat (Stems).
For an overview of the different licenses and license terms, click here
However, if you are a Professional, an established artist or company, looking for unlimited use of the instrumental(s) without any limitation in allowed audio- or video streams, sync placements on TV, Video, Games, Ads, etc., you would automatically route for our "Pro Unlimited" license for only $49.90 USD. This license also allows radio airplay, unlimited profitable live-shows and comes with a high quality industry standard WAV file (44,1kHz/24bit), high-quality MP3 file (320kbps), untagged (without waternark-audio) and includes the individual tracklines to a beat (Stems).
For an overview of the different licenses and license terms, click here
🛒 How can I buy Beats?
If you want to purchase a beat, you can click the 'buy' button below the beat and select the desired license in the pop-up window. Click 'add to cart' and the beat incl. license will be added to the cart (icon in the top right corner in the menu bar). Click the 'cart' button once you have added all desired beats/licenses and then click 'checkout'. This will take you to checkout screen where you need to fill out your personal customer details and where you can review your order. You can pay with your PayPal account, any major credit and debit card, or use your ApplePay or GooglePay account.
💰 Do you offer discounts when I buy more than one beat?
Absolutely! On all licenses we offer a "Buy 2 Get 2 Free" deal (add 4 beats to activate discount) and a "Buy 4 Get 6 Free" deal (add 10 beats to activate discount).
📦 How do I receive my beats and licenses?
After succesful payment, you will be taken to a order confirmation page where you can download files to the beats and your license as pdf file. In addition, an order confirmation email will be sent to you instantly after payment. This order confirmation email also includes the download links to your purchased beat-files and licenses. You can create an account on our site if you wish to store your customer data and orders and be able to access them from your account dashboard whenever you want!
🔒 Will the beats be entirely mine and removed from the website?
No, as the licenses we are offering are all non-exclusive leasing licenses, the beats will remain available for others to license/purchase and we keep all copyrights to the beats. With a license, you are granted 100% publishing rights to use the instrumental(s) under the terms and limitations, defined in your specific license agreement. 👍🏼
💎 What if I need a higher license? Can I upgrade?
Sure! You can upgrade from your "Standard" license to "Pro Unlimited" by paying only the difference amount. Please contact us here so we can send you a link to make a payment for the upgrade and receive your files and license instantly after purchase.
ℹ (Account) - What can I do in 'my account'?
In your account, the dashboard gives you an overview of your latest orders and activities. In the tabs you can access your 'orders', your 'downloads', change your billing address in 'addresses', review your 'payment methods' or you can edit your name, username, e-mail address and password in 'account details'. The tab 'favorites' takes to to your liked tracks where you have clicked the ❤️ icons next the beat. This feature allows you to narrow down a collection of beats you like the most and consider purchasing a license to. You can of course change liked beats anytime.
ℹ (Account) - I wish to close my account and my data to be deleted
We're sorry if our website and music didn't meet your expectations and are sorry to see you go. Of course you can close your account anytime in the 'my account' section. If you need assistance, feel free to reach out and we will do it for you! We will delete your saved data from our website and servers (except order-related data which we need to keep stored due to our country's legal obligations and regulations).
ℹ (Important) - Privacy | Cookies | Terms | Imprint
You will find all info regarding our privacy- and cookie-policies, our terms & conditions and other legal information in the tab 'info' in the top navigation menu of our website and via links at the bottom of the website in the footer.
